Privacy Policy for Universal IoT

Effective Date: 22 November 2024

Your privacy is critically important to us. This Privacy Policy outlines the types of information we collect, how we safeguard your data, and the rights you have as a user of the Universal IoT app. By using our app, you agree to the terms outlined in this Privacy Policy.

1. About Universal IoT

Universal IoT is a mobile application that provides users with a seamless mobile view of our website platform. It enables users to monitor IoT data in real time and access historical data efficiently.

2. Information We Collect

To provide core installation and service functionality, Universal IoT collects the following personal information during installation or when you configure the app:

• Location data: approximate or precise device location when required at installation or for location-based features.
• Phone number: phone number provided during installation or account setup for verification and support purposes.

We limit collection to what is necessary for the stated purposes. Other personal information (name, email, payment data, analytics) is not collected by the app unless explicitly requested and you consent to it.

3. Why We Collect This Information

• Installation & Verification: Phone number may be used to verify device/account during initial setup and to contact you about installation issues.
• Device & Location Configuration: Location data is used to configure location-dependent settings and to ensure the device is associated with the correct site or asset.
• Support & Troubleshooting: When you request help, providing a phone number and location allows our support team to diagnose and resolve issues faster.

We will not use collected information for advertising, profiling, or selling to third parties.

4. How We Collect and Store Data

Information is collected in the following ways:

• Direct input: You may enter your phone number or grant location permission during the app installation or account setup process.
• Device permissions: Location access is requested via the operating system permission prompt; you can grant or deny this permission.

Collected data is transmitted to and stored on our secure platform. All transmissions use secure protocols (HTTPS) and stored data is protected with access controls and industry-standard safeguards.

5. Data Retention

We retain phone numbers and location data only as long as necessary to provide the service, comply with legal obligations, or resolve support requests. If you delete your account or request removal, we will delete or anonymize personal data in accordance with our data retention procedures, except where retention is required by law.

6. Third-Party Services

Universal IoT does not use third-party analytics, advertising platforms, or data brokers to process the phone number or location data we collect for installation purposes. If we later integrate third-party services that process personal data, we will update this policy and notify users where required.

7. User Rights and Data Access

We believe in empowering users with control over their data. As a user of Universal IoT, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can correct inaccurate or incomplete data (for example, update your phone number).
• Deletion: You can request deletion of personal data where permitted by law and subject to our retention obligations.
• Consent withdrawal: You can withdraw consent for location access at any time via device settings; withdrawing may limit certain features that require location.

To exercise these rights or for assistance, please contact our support team at info@chronosuniversal.com.

8. Data Security

We are committed to protecting your data and employ industry-standard security measures to ensure its safety. These measures include:

• Encryption of all data transactions using secure protocols (e.g., HTTPS, SSL/TLS).
• Regular security audits and vulnerability assessments.
• Strict access controls to prevent unauthorized access.

While we strive to protect your data, no method of electronic storage or transmission is completely secure. Therefore, we cannot guarantee absolute security but ensure we take every reasonable precaution.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will notify users by updating the effective date at the top of this page and may provide additional notices through the app.

10. Contact Us

If you have questions, concerns, or need further assistance regarding this Privacy Policy, please reach out to us:

Email: info@chronosuniversal.com
Address: Komplek Premier Park 2 Blok AB 27-28, Cikokol, Tangerang 15117

11. Acceptance of Terms

By using Universal IoT, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to this policy, please discontinue the use of our app immediately.

Thank you for trusting Universal IoT. We are committed to ensuring your privacy and providing a secure user experience.